FAQ

❓ Frequently Asked Questions (FAQ)

 

🌿 Orders:

 

 

How do I place an order?

 

Simply add the desired products to your cart and proceed to checkout.

Can I modify or cancel my order?

Contact us promptly after placing your order. We cannot guarantee changes once the order has been processed.

 

🚚 Delivery:

What are the delivery times?

Delivery times are generally between 7 and 21 business days for Canada and the United States. Orders are processed within 1 to 3 business days.

Do you offer free shipping?

Yes. Shipping is free for Canada and the United States.

💳 Payments:

What payment methods do you accept?

We accept credit cards and PayPal via secure payment.

Are payments secure?

Yes, all transactions are secured via Shopify Payments.

📏 Sizes:

What if I am between two sizes?

We recommend choosing the larger size for more comfort.

Where can I find the size guide?

The size guide is available in the website menu.

🔄 Returns and refunds:

Do you accept returns?

Returns are accepted under certain conditions. Contact us for more information.

How do I request a refund?

Contact our customer service with your order number.

📞 Customer service:

 

 

How can I contact you?

By email via the Contact Us page.

 Note for Simplement Toi:

Thank you for trusting Simplement Toi. Our goal is to offer you comfort, softness, and satisfaction.