Shipping policy
At Simplement Toi, we strive to process and ship your orders as quickly as possible to provide you with a pleasant and reliable shopping experience.
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⏳ Order Processing: Each order is prepared with care. • Processing Time: 1 to 3 business days This includes order validation, preparation, and shipping.
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📦 Delivery Times: Delivery times are estimated and may vary depending on the destination and logistics partners. • Standard Delivery: 8 to 20 business days Some packages may arrive sooner. Delivery times may vary during periods of high demand, customs delays, or carrier delays.
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🔍 Order Tracking: As soon as your order is shipped, you will receive an email containing: • Your tracking number • The link to track your package in real time If you do not receive this email, please check your spam or junk mail folder.
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📦 Packages Shipped Separately: Depending on the products ordered, your order may be shipped in multiple packages. Each package will have its own separate tracking number.
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⚠️ Delivery Delays: Factors beyond our control may occasionally cause delays (weather conditions, customs, carriers, periods of high demand). We are available to help you and find the best possible solution.
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📍 Shipping Address: Please carefully check your address before finalizing your order. • An incorrect or incomplete address may prevent delivery. • If a package is returned due to an incorrect address, additional charges may apply for reshipment. • No refund can be guaranteed if the address error is not corrected before shipment.
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❓ Order not received: If your package is significantly delayed beyond the estimated delivery date, please contact us at: 📩 info@toisimplement.com We will review the situation and offer a suitable solution, which may include a refund or reshipment, depending on the circumstances.
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Our commitment: We carefully select our logistics partners to ensure a simple and pleasant shopping experience. Your satisfaction is important to us, and we are available to answer your questions.