Returns and Refunds

At Simplement Toi, we want to offer you a simple, transparent, and pleasant shopping experience.

We attach great importance to the satisfaction of our customers and are available to assist you in case of any issue with your order.

 

Damaged items or order errors

 

If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 14 days of receiving your order.

To help us process your request quickly, please provide us with:

  • Your order number
  • The name of the product concerned
  • A clear photo of the item received
  • A description of the problem encountered

Our team will evaluate your request and propose a suitable solution.


Ineligible items

For reasons of hygiene, quality, and protection of our customers, we do not accept requests concerning:

  • Changes of mind
  • Items that no longer match personal preferences
  • Items that have been worn, washed, or damaged after receipt
  • Orders where size information was incorrectly selected by the customer

We recommend consulting our size guide before placing an order to choose the size that best suits you.


Delivery issues

If your order is not received within the expected timeframe or seems to encounter a problem during delivery, please contact us.

We will carry out the necessary checks to find the best possible solution according to your situation.


Incorrect delivery address

Please check your delivery information carefully before finalizing your order.

If an incorrect address is provided at the time of purchase, we cannot guarantee the delivery of your package. Additional charges may be necessary for re-shipment.


Refunds

When a request is approved, the refund will be processed using the payment method used at the time of purchase.

The time it takes for the refund to appear may vary depending on your banking institution.


Our commitment

Every request is treated with respect, care, and understanding.

Our goal is to offer you a gentle and pleasant experience at Simplement Toi, from the moment you discover our collections until you receive your order.