Refund policy

At Simplement Toi, we want to offer our customers a smooth, transparent, and satisfying experience.

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⏳ Return eligibility period: Returns are accepted within 14 days of receiving your order. To be eligible for a return, the product must be: • Unused • Undamaged • In its original packaging • Accompanied by proof of purchase

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❌ Non-returnable items: For hygiene and safety reasons, certain products may be excluded from returns, including: • Opened or used items • Final sale or clearance items (except in the case of a defective product or an error on our part)

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📩 How to request a return: Please contact us at info@toisimplement.com with: • Your order number • The name of the product in question • A photo of the product received • A brief description of the problem We will do our best to respond to your request promptly.

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🚚 Return Shipping Costs: Return shipping costs may be the customer's responsibility depending on the situation: • Unwanted product or change of mind: customer is responsible for return shipping costs. Each situation is carefully and thoughtfully assessed.

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 💳 Refunds: Refunds are processed after receipt and inspection of the returned product. If the return is approved: • The refund will be issued to the original payment method. • Processing time may vary depending on your bank (approximately 5 to 10 business days).

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🔄 Exchanges: We do not currently offer direct exchanges. If you would like a different product, you can return an item (if eligible) and then place a new order.

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 🚚 Orders Not Received: If your package is not delivered within the expected timeframe, please contact us so we can open an investigation and offer the best solution for your situation, which may include a refund or reshipment.

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 📮 Incorrect Shipping Address: If an incorrect address is provided during checkout, we cannot guarantee delivery. Reshipment may incur additional charges.

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📏 Product Sizing: Sizes may vary slightly depending on the style and supplier. If you are between sizes, we generally recommend choosing the larger size for greater comfort.

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Our Commitment: We handle every request with respect, honesty, and understanding. Our goal is to provide you with a smooth, simple, and enjoyable shopping experience at Simplement Toi.