Delivery
At Simplement Toi, we strive to process and ship your orders as quickly as possible to provide you with a pleasant and reliable shopping experience.
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⏳ Order Processing:
Each order is prepared with care.
• Processing time: 1 to 3 business days
This includes validation, preparation, and shipping of your order.
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📦 Delivery Times:
Delivery times are estimates and may vary depending on the destination and logistical partners.
• Standard delivery: 7 to 15 business days
Some packages may arrive sooner.
Times may vary during peak demand periods, customs, or carriers.
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🔍 Order Tracking:
Once your order has been shipped, you will receive an email containing:
• Your tracking number
• The link to track your package in real-time
If you do not receive this email, please check your spam or junk folder.
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📦 Packages Sent Separately:
Depending on the products ordered, your order may be shipped in multiple packages.
Each package will then have a distinct tracking number.
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⚠️ Delivery Delays:
Factors beyond our control can occasionally cause delays (weather conditions, customs, carriers, peak demand periods).
We remain available to assist you and find the best possible solution.
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📍 Shipping Address:
Please carefully check your address before finalizing your order.
• An incorrect or incomplete address may prevent delivery.
• If a package is returned due to an address error, additional fees may apply for a new shipment.
• No refund can be guaranteed if the address error is not corrected before shipping.
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❓ Order Not Received:
If your package significantly exceeds the estimated delivery time, please contact us at:
📩 info@toisimplement.com
We will examine the situation and propose an appropriate solution, which may include a refund or reshipment, depending on the case.
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Our Commitment:
We carefully select our logistics partners to guarantee a simple and pleasant shopping experience.
Your satisfaction is important to us, and we remain available to answer your questions.